Hat questions

The questions we actually get asked

Nine of them, answered with numbers off our own shelves rather than with reassurance. If the answer is that we do not know, that is what it says.

Do you sell these hats yourselves?

We make them. The selling happens in our shop, and every buy button on this site takes you there. Nothing on these pages takes a payment, and there is no basket to fill.

Why does each color get its own page?

Because a color is the thing you actually choose, and it deserves its own photograph rather than a thumbnail on somebody else’s page. So there are 780 pages here, and 735 of them end with a row of the other shades that same hat is woven in — one tap away, properly photographed.

Size is a different matter. Where a hat is made in more than one head size, all of them sit on the one page as buttons: tap a size and the price, the availability and the buy button follow it. 222 of our pages work that way.

Which of these are for sun and which are for cold?

The split is almost even: 273 are woven for bright weather and 507 for cold. Every hat says which on its own page, and the three questions on our sun or snow page will cut the catalogue down for you in one go.

How do I know it will fit?

Honestly, by reading the fit line rather than a size chart. A head measurement in inches or centimetres appears on fewer than a quarter of our listings, and the ones that carry it do not agree on the unit, so a size table here would be three quarters guesswork. What we print instead is what the hat does: adjustable, stretch, or one size and that is that.

Where a real measurement exists, it is on that hat’s page in the words the label uses.

How should I wash it?

Read the hat, not the category. Of the labels we can read, the clear majority say hand wash only, a handful allow a machine, and a few say do not wash at all. That last group exists and it matters, which is why we put the washing line on every page instead of one blanket instruction here.

If a hat has a pom, take it off before anything gets wet.

Some listings mention a UPF number. What does it mean here?

77 of our listings state a UPF figure, and we print it exactly as the label gives it. That is the whole of what we will say about it. We are hat makers and we are not going to tell you what a woven fibre does to your skin.

Do you make hats for children?

202 of them, across baby sun hats and winter knits. They are sized and described separately from the adult shelves, because a child’s head changes faster than a hat wears out and the buying advice is genuinely different.

What do they cost?

Today the catalogue runs from $8.99 to $39.99, which is the whole range and not an opening offer. Bear in mind that those numbers are copied from the shop listings and move without telling us, so the figure you see there is the one that counts.

It arrived and it is wrong. Now what?

Go back to the account you paid from. The window for sending something back, and everything that happens to your money afterwards, is set by the shop and not by us. We can help with the next part, which is working out which hat you should have picked.