How your hat travels

We weave it. The shop sends it

This page exists to tell you what we do not know, because a page full of confident delivery promises from a company that never touches your parcel would be worse than nothing.

Who actually sends it

The shop does. It holds the stock, it packs the box and it chooses the carrier. Whatever you agreed to at its checkout is the arrangement that governs your delivery, start to finish.

What we cannot tell you

• When it will arrive, or what date they quoted you
• What the carriage cost on your order, or what it might cost on the next one
• Which carrier has it, or where it is sitting tonight
• Whether it crosses a border on the way to you
• Why something moved faster or slower than last time

None of this is coyness. We have no window into the shop system, so anything we said about it would be invention.

Where the real answer lives

In the account you paid from. Open the order and the delivery detail is on it, including tracking once the box is moving. That is the same screen the help desk there reads from, so you are looking at the source rather than a copy.

Nothing leaves this address

Our US address is a desk for post. No hat has ever been sent from it and none ever will be, so if you are looking for a sender address on a parcel, it is not this one.

This is our studio address, not a shop. There is nothing to try on here, no counter, and no parcels to send back to it.